Sirocco Pharmacy Privacy & Confidentiality

Privacy Policy

At Sirocco Pharmacy, protecting your privacy and the confidentiality of your health information is part of providing safe, respectful pharmacy care. This policy explains how we collect, use, disclose, protect, retain, and manage personal information and personal health information in connection with our pharmacy, compounding, travel clinic, vaccination, injection, and website services.

Alberta pharmacy privacy expectations
Health information confidentiality
Patient access and correction rights
Privacy Officer contact available

Quick Privacy Summary

Our privacy commitment

This summary is provided for readability. The full policy below explains how Sirocco Pharmacy handles personal information and personal health information in more detail.

We collect only the information needed to provide pharmacy care and related services.
We use health information to support safe dispensing, clinical services, compounding, vaccinations, travel clinic care, and patient communication.
We disclose information only with consent or when permitted or required by law.
We protect records using administrative, technical, and physical safeguards.
Patients may request access to or correction of their information, subject to legal limits.
Privacy questions or concerns can be directed to the Sirocco Pharmacy Privacy Officer.

Scope of This Policy

This policy applies to personal information and personal health information collected, used, or disclosed by Sirocco Pharmacy through in-person pharmacy services, prescription dispensing, refills, transfers, medication reviews, compounding services, travel clinic consultations, vaccinations and injections, minor illness or clinical services, senior care support, phone, email, website and online forms, and appointment booking or third-party booking platforms used by the pharmacy.

This policy does not govern third-party websites, platforms, or services that Sirocco Pharmacy does not control. Where third-party tools are used, patients should review those third-party privacy policies.

Laws and Professional Standards

Sirocco Pharmacy is committed to handling personal information and personal health information in accordance with applicable Alberta privacy laws and pharmacy professional obligations. Depending on the service and context, these may include Alberta's Health Information Act, Alberta's Personal Information Protection Act, Alberta College of Pharmacy standards and ethical expectations regarding confidentiality and patient information, and other applicable legal or professional obligations.

Where federal privacy legislation applies to commercial activities, Sirocco Pharmacy also considers its obligations under the Personal Information Protection and Electronic Documents Act (PIPEDA). Where authorized under Alberta’s Health Information Act, Sirocco Pharmacy may access and contribute to Alberta Netcare, the provincial electronic health record, as part of providing patient care.

Where Sirocco Pharmacy acts as a custodian or affiliate handling health information, health information is handled with the confidentiality and safeguards expected for patient health records. Where private-sector personal information is collected outside the health information context, private-sector privacy requirements may apply.

Information We Collect

The information collected depends on the service requested and what is reasonably required to provide pharmacy care, manage records, communicate with patients, process claims, and meet legal or professional requirements.

Contact and identity information

Name
Date of birth
Address
Phone number
Email address
Emergency contact or authorized representative, if provided

Health and pharmacy information

Prescription information
Medication history
Allergies and adverse reactions
Health conditions relevant to pharmacy care
Immunization and injection information
Travel clinic information
Compounding-related information
Clinical service notes
Insurance, billing, or benefit information
Alberta health number or other identifiers where required or permitted

Website and communication information

Online form submissions
Appointment requests
Refill or prescription transfer requests
Email or phone communication
Basic website analytics, device, browser, and usage information
Cookie-related information where applicable

How We Collect Information

Directly from the patient
From an authorized caregiver, parent, guardian, or representative
From prescribers or other healthcare providers
From insurers or benefits providers
From provincial health systems or pharmacy systems where authorized
From online forms, booking tools, refill tools, and communication channels
From third-party service providers used to support pharmacy operations

How We Use Information

Provide pharmacy care and professional services
Dispense prescriptions and manage refills or transfers
Prepare compounded medications
Provide travel health, vaccination, injection, and clinical pharmacy services
Review medication safety, allergies, interactions, and suitability
Communicate with patients, caregivers, prescribers, insurers, and other healthcare providers
Process billing, insurance claims, and payment-related matters
Maintain required pharmacy records
Improve service quality, operations, and patient experience
Meet legal, regulatory, and professional obligations
Respond to privacy, access, correction, or complaint requests

When We Disclose Information

Sirocco Pharmacy may disclose personal information or personal health information only with consent or when permitted or required by applicable law or professional obligations. We do not sell patient personal health information.

With patient consent
To prescribers and healthcare providers involved in care
To insurers or benefit providers for claims and payment purposes
To pharmacy system vendors or service providers under appropriate safeguards
To public health, regulatory bodies, or government agencies where required or permitted by law
To family members, caregivers, or representatives when authorized or permitted
To respond to emergencies or serious safety concerns where permitted by law
As otherwise required or permitted by applicable legislation

Website, Cookies, Email, and Online Forms

Our website may collect basic technical information such as IP address, browser type, device type, pages visited, referral source, approximate location, and usage information. Cookies may be used for site functionality, security, analytics, and user experience.

Our website currently uses Google tools, including Google Analytics for aggregated site-usage statistics and Google reCAPTCHA to protect online forms from abuse; information collected by these tools is subject to Google’s privacy policy. Online appointment booking is provided through an external booking platform that operates under its own privacy policy. Patients can limit or delete cookies through their browser settings.

Online forms and email may not be appropriate for urgent or highly sensitive health information. Patients should call the pharmacy for urgent pharmacy questions. Email and internet transmissions may carry security risks. Sirocco Pharmacy takes reasonable steps to protect information but cannot guarantee the security of information sent over public networks.

Third-Party Service Providers and External Links

Sirocco Pharmacy may use third-party platforms for appointment booking, prescription refill requests, payment processing, website hosting, analytics, email, pharmacy systems, or operational support. For example, appointment booking links on the website may direct patients to a third-party booking platform such as BookMyShot or another service used by the pharmacy.

Third-party providers may process information on Sirocco Pharmacy's behalf or under their own privacy terms. Patients should review third-party privacy policies before submitting information through external websites or tools.

Safeguards and Confidentiality

Sirocco Pharmacy uses safeguards appropriate to the sensitivity of personal information and personal health information. These safeguards may include administrative, technical, and physical measures designed to protect records throughout their lifecycle.

Private consultation practices where appropriate

Role-based access to patient information

Staff confidentiality expectations and privacy training

Secure pharmacy systems and access controls

Physical security for paper records and pharmacy areas

Careful handling of fax, email, phone, and online communications

Retention and Secure Disposal

Sirocco Pharmacy retains personal information and health information for as long as necessary to provide services, meet legal and professional recordkeeping obligations, resolve disputes, and comply with regulatory requirements. When information is no longer required, it is securely destroyed, de-identified, or otherwise handled according to applicable requirements.

Access and Correction Requests

Patients may request access to their own personal information or personal health information and may request correction of information they believe is inaccurate or incomplete, subject to applicable legal limits.

Requests should be made in writing to the Privacy Officer
The pharmacy may need to verify identity before responding
Sirocco Pharmacy responds to access requests within the timelines set by applicable law — generally within 30 days under the Health Information Act, subject to permitted extensions. A reasonable fee may apply where permitted; patients will be advised of any fee before their request is processed
Some information may be withheld where required or permitted by law
If a correction is not made, the pharmacy may note the disagreement where appropriate
The pharmacy will respond according to applicable legal timelines

Privacy Breaches

If Sirocco Pharmacy becomes aware of a privacy breach involving personal information or personal health information, it will assess the incident, take steps to contain and reduce harm, and notify affected individuals and/or regulators where required by applicable law.

For HIA-related health information breaches, notification obligations may include affected individuals, the Office of the Information and Privacy Commissioner of Alberta, and the Minister of Health where required. For PIPA-related personal information breaches, notification to the Commissioner may be required where there is a real risk of significant harm.

Children, Caregivers, and Authorized Representatives

Parents, guardians, caregivers, or authorized representatives may provide or receive information where permitted by law and where appropriate authorization exists. Sirocco Pharmacy may need to verify authority before sharing information and respects privacy and consent requirements for minors and capable patients.

Privacy Officer

Contact Sirocco Pharmacy About Privacy

Privacy questions, concerns, access requests, or correction requests may be directed to the Sirocco Pharmacy Privacy Officer.

Sirocco Pharmacy LTD.
Attention: Privacy Officer
1919 Sirocco Dr SW #440, Calgary, AB T3H 2Y3
Phone: 403-685-2883
Fax: 587-387-7217
Email: info@siroccopharmacy.ca

Changes to This Policy

Sirocco Pharmacy may update this Privacy Policy from time to time. The updated version will be posted on this page with the "Last updated" date.

Privacy Policy | Sirocco Pharmacy Calgary